A 99.9% Server Uptime
The advantage of building your very own web hosting platform is that you don’t need to be worried about compatibility – you design a particular set of software tools in such a manner as to work with a given set of hardware elements. The final outcome is something far more steady and reliable, since there are much less possible risks of failure. We have set up our cloud hosting platform atop tried and tested hardware elements in addition to a seriously tweaked version of SELinux in order to create an exceptionally riskless home for your own personal websites.
Because of this, with all our Linux web hosting packages we give you a 99.9% server uptime guarantee. This guarantee is valid for all datacenters.
A 99.9% Network Uptime
If you want to deliver an enterprise–class web hosting service, you can barely count on the default network configuration in a datacenter. We’ve built our own custom network to ensure a faster–than–light connection speed with the outside world.
And because of this, no matter which datacenter facilities you pick: our US datacenter, our UK datacenter, in our datacenter FI, in our East Europe datacenter or our AU datacenter, you will take advantage of a guaranteed 99.9% network uptime. And this uptime guarantee is available with all web hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have done everything to lessen all possible risks with our cloud hosting plans and while our company offers excellent support, there are situations when the customer is simply not happy with what we are offering. Or he needs to upgrade to a more powerful web hosting solution, such as a virtual private server or even a dedicated hosting server.
That is the reason why we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you aren’t satisfied, we will give you a full refund.
24/7 Technical Support
If you happen to manage a web hosting company, your tech support engineers are of primary importance. This is why we’ve carefully assembled a highly qualified team of technical support engineers, each with lots of years of experience behind his back. Thanks to them, we offer 24x7 support with all our web hosting plans.
And not only that, our company offers a 1–hour response time guarantee. All technical support inquiries are replied to within an hour and our average support ticket response time is less than 20 minutes!